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Search practical help articles for activation, fiber installation, billing, plan changes, roaming, and connection troubleshooting.
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Mobile setup
4 min read
Activate your eSIM
Install a new eSIM, confirm your device is ready, and connect to the mobile network.
Read articleLandline setup
5 min read
Prepare for fiber installation
Check appointment details, router placement, and what the technician needs on installation day.
Read articleBilling
3 min read
Understand your first bill
Learn why the first bill can include activation fees, partial charges, and plan renewals.
Read articleAccount
4 min read
Change or upgrade your plan
Compare available plans and switch your mobile or landline service without losing key settings.
Read articleMobile service
3 min read
Use mobile data while roaming
Check roaming coverage, data allowances, and settings before travelling abroad.
Read articleTroubleshooting
6 min read
Troubleshoot a slow connection
Run basic router, Wi-Fi, and device checks when your home connection feels slower than expected.
Read article